Shipping and Return Policy

SHIPPING AND RETURN POLICY

Curious About Your Delivery Time?
Each product on our site comes with a listed production time in the ‘more information tab’, indicating the number of business days it takes to print your item once your artwork is approved. As for delivery, it's in your hands. Simply choose your preferred shipping method during checkout – whether it's ground, 2-day, or next-day shipment, we've got options to suit your needs. Need your order even faster than our production time? No problem! Get in touch with us, and we'll gladly rise to the challenge and rush your order. Your satisfaction is our priority!

Production Time + Transit Time = Arrival at your destination
Production Time: The approximate length of time to produce your order. This approximation starts after proof approval on orders requiring proof. Find the standard production time under More Information > STANDARD PRODUCTION TIME
Transit Time: The approximate length of time it will take from the time we ship your order until the time you receive the merchandise (barring any extraordinary events beyond our control). If a specific in-hand date is required, you should consider an expedited shipping method (which you will be required to pay).

Approximate Transit Times
Ground 1-6 business days to arrive at your destination.
2nd Day Air 2 business days to arrive at your destination.
3-Day Select 3 business days to arrive at your destination.
Next Day Air 1 business day to arrive at your destination.

Production Time + Transit Time = Arrival at your destination
If your order is needed in hands for a specific date (or sooner than the total production and transit time combined) you will be required to select and pay for expedited shipping. 4Pens.com will not be liable for delays or errors caused by UPS / FedEx / or USPS that are beyond our control.

Free Shipping
All Pen orders above $199 will be shipped via UPS, FedEx, or USPS Free of Charge, with the actual method at the discretion of 4Pens.com unless specific provisions are made in advance of shipment. If you use a PO Box we will get in contact with you until a new shipping delivery address is given. This may cause delays in your order.

Please Note
UPS and FedEx do not ship to PO Boxes so actual street addresses will be required.
If there are multiple apartments or suites at the destination location, please be sure to indicate this in your shipping instructions.

One Shipping Location Per Order
On orders processed through our website, each order is outlined to be shipped in whole to one singular location. 4PENS.com reserves the right to ship as effectively and as efficiently as possible. Thus it follows that FREE Shipping is only to/for one location, no matter the order size.

Multiple Shipping Locations
HANDLING FEE(s) will apply to any request to separate or ship an order to multiple locations. The HANDLING FEE of $15 per location plus shipping costs will need to be paid prior to order production. Please contact Customer Service if you need your shipment shipped to multiple addresses per order. It is suggested to alert our Order Management team of this desire in the Other Comments section of your order. 4PENS.com prides itself on Customer Service and will work with each customer to accommodate their needs.

Refund Policy

We will do all we can to make sure you are pleased with the product you have ordered and received; however, due to the fact that the product has been personalized to your specifications, our Refund Policy is limited.

No refund will be granted if there were typographical errors submitted by you.

Proofs will be provided on all orders over $250 *. Please double and triple-check spelling, font selections product and color selections, addresses, phone numbers, etc. No returns will be accepted due to the color of the product selected, imprint color, style, or font chosen by you.

When you order from 4PENS.com, several teams work on your order to ensure your satisfaction. Sometimes, we may need your clarification or approval. If we can't reach you and must cancel your order, we will refund the amount minus a $50 handling fee.

If an error was made by 4Pens.com we will refund or replace 100% of your order. If however, the error was made by you, we will do our best to work with you to try and find a solution to the problem.

All concerns regarding an order must be submitted within 90 days from the shipment date for consideration. After the stipulated time, no action can be taken regarding a delivered order.

* Proofs: If on your order you request proof prior to production, we will provide one at no charge. Virtual proofs are otherwise provided for orders greater than $250, orders deemed to have questionable artwork, or where the requested layout might be problematic, at our discretion.

4Pens.com values its customers and strives to create long-term relationships. We recognize that a repeat customer is a happy customer.